Of course I was extremely disappointed about my bumpers being a different color than the rest of my car, but also in the lack of customer service that this shop has. Working in customer service since for eight years, I guess I just expect too much these days. I will be happy to take my four other vehicles that need FULL paint jobs somewhere else where customer service is key.
I had the Maaco in Petersburg, VA order and paint my back bumper at first. I thought they did a great job, and was highly pleased. That is until a few months later when I needed my front bumper replaced. I went into Maaco and made my deposit. Ray told me that my bumper would be done on Friday. Out of common courtesy, I would of thought he would of called me to let me know when it was done. Nope. Okay, so that's not too bad. I decided to save a couple bucks and have my boyfriend put on my bumper. Once he put it on and dropped the car back off to me, I could clearly tell that there was a difference in the color. As soon as I noticed it, I called Maaco and left a voicemail. The next morning, I still hadn't received a call back so I called again. Ray proceeded to tell me that "People make mistakes. Not everybody is perfect." and left it at that. No apologies or anything. I brought it by Maaco so that he could look it at and see what I was talking about, and Ray told me that I would either have to take the bumper back off myself and bring it in or they would have to paint it on the car (which I don't fully understand, seeing as how to do a complete paint job you would think the WHOLE bumper would need to be painted, just not the front). A couple days after talking to Ray, I also noticed that my back bumper was a different color as well. Needless to say, I haven't been back since.
Horrible customer service went there referred by the sister store to do some framing work. I take responsibility for not checking behind "the manager". But how is it I went there wit a print out if what I needed and that was not even looked at but I paid over $2000... Car looks like garbage none of the dents were removed but they did recommended I buy two brand new door for over $4000 because they were dented... Hahaha but what did it matter my car is dented everywhere else... Real thieves they rob u without a gone and wit permission. Not only the manager is garbage but the owner is just as bad or even worst!!! And I have done business wit other Maacos so it's just this one and the Chesterfield who are Owened by the same BS business man... Learn how to do business please
Do not come to this shop! They made me wait an extra week for my car, they wouldn't answer my calls, and they painted my car the wrong color. I would give them negative stars but that's not an option.
Got my car painted and they did a excellent job!!!
Bad customer service! They told me it'll be done within a week and once the deadline was met it was no where near done in a timely fashion. Paying 1000$ it should be worth the time plus done when told. I recommend a different location or different shop overall.
Maaco Collision Repair Auto Painting is a US Car Repair based in Petersburg, Virginia. Maaco Collision Repair Auto Painting is located at 40 Seyler Dr, Petersburg, VA 23805, USA.
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