Black pepper chicken was very very hard. Unchewable. Like rock. Wastage of money. I also told them to deliver at 9 pm but their delivery arrived at 8:37 when I was in the midst of a shower.
Love the food, very nice and clean service friendly
The food can be quite good at times however, the quality is inconsistent. Sometimes you get plenty of sauce (General Tso, BBQ Boneless Ribs, etc.), sometimes hardly any at all. I've gotten the General Tso Chicken a few times with no broccoli at all, and you don't get a pepper either, even after asking for it to be extra spicy. They used to include a pepper, though. Now, they just sprinkle in some pepper flakes. The portions can be generous most of the time, but not always.
I stopped going there for several years. I recently went back and not much has changed, except they no longer deliver to homes, even if you live within a 10-minute walking distance.
They also aren't very customer-friendly. You will often get asked for your order and unless you are lightning fast to start speaking, they will usually turn and start talking to one of the other employees leaving you to talk to yourself, LOL. It's happened to me many times and I've seen it happen to others many times. They also bicker back and forth (in Chinese, of course). The women are stone-faced. About 99% of the time they don't smile and are almost expressionless. Sometimes they say thank you.
I've started ordering Chinese delivery from places on the other side of town, instead. There are just too many issues that need to be addressed by this place. I got tired of often walking away with negative feelings. They're not the worst, but there are better places. Hopefully they will change for the better one day. However, I plan to learn how to make this food at home (see YouTube). It's really not difficult once you have a few key ingredients.
The fried rice only includes rice, chopped yellow onions, a few flecks of green onion, and a very small amount of sprouts. No egg or other vegetables. Of course you get vegetables in the vegetable fried rice, though.
Awesome food, good price. Friendly staff.
They are under new management and they are rude. They will begin to talk in native language. I called at 230pm for food to be delivered. It never came. So I left work to pick up order at 550pm and had to wait. When I got to work the order was wrong. I came up to talk to manage he he acted like he never talked with me. Pls find some where else to go. It's not worth it. The new management is bad.
Jade Garden is a US Restaurant based in Petersburg, Virginia. Jade Garden is located at 101 S Crater Rd, Petersburg, VA 23803, USA.
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